IT HELP

Securemail FAQ

 

What is securemail?

Securemail is a way to send confidential emails securely to non Houston Methodist email addresses. Securemail provides the following benefits:

When would I use securemail?

You would only need to use securemail when sending confidential emails to non Houston Methodist email addresses. Internally, there is no reason to secure emails as they are secured by default from end to end using our local servers. Its only when these emails leave our organization that they should be secured.

How do I send an email using securemail?

Compose an email like you normally would (Outlook or webmail) and simply type the word “securemail” anywhere in the subject line of the email and send it.  Other words can be in the subject line, but if the word securemail is in the subject as well, it will go out secured:

What's the experience like for the recipient(s)?

 If it’s after 48 hours of receiving the email, the user must open the attachment that came with the email as noted in the instructions and proceed from there.

Once the account is created, if more secured emails are sent to them, they can use this same account to log in.

More questions concerning securemail? Please contact the IT helpdesk at 832-667-5600. Thank you.